I have been a patient of Dr. Toups since we moved here in 1999. One time when I got glasses the person steered me to the wrong type of frame for a strong lens, and I did what I always do when I have an issue I spoke to Dr. Toups about it. I got brand new frames and lenses at no cost. I have seen Dr. Toups because of problems with my contacts, dry eyes, and various problems. He is always responsive, immediately addresses whatever the problem is. I have also stopped by a couple of times over the years because I needed to order contacts and forgot to do it, and I did not have anymore left. The staff up front got me contacts to help out until mine arrived, and they didn't charge me anything. I couldn't believe it because let's face it, nothing in life is usually free! I have not had any of the problems with the staff that other people have mentioned. Everyone has always been very nice to me, and if they weren't I'd simply mention it to Dr. Toups and he would take care of it. I will continue to be a patient of Dr. Toups for as long as possible!
- Nancy L. The woodlands